Voice Banking

SRI developed the Voice Interactive Personal Banking (VIPBanking) system and interfaced it to the SRI Credit Union in 1991. Credit Union customers can verbally request information about account balances and checks, and make transfers between accounts. The VIPBanking System obviates the unnatural touch-tone codes, transforming the human-machine interaction into a simple, structured conversation. The system regonizes words and phrases, including the full variety of naturally-phrased dollar amount specifications. Voice-over-prompt technology enables users to bypass system voice prompts by simply speaking over them.